Privacy Policy

This Privacy Policy explains what personal data is collected when you use the platform available at ai24vip.com (the “Service”), why it is collected, and how it is handled. “We”, “our” and “us” refer to the operator of the Service. The final legal identity of the commercial operator acting as data controller has not yet been selected and will be stated in this policy once it is.

1. Data we collect

• Account data: email address and authentication details you provide when registering or signing in.
• Billing and transaction data: payment status, amount, currency, Stripe-related transaction identifiers and purchase records needed to operate the payment flow. Card numbers are processed by Stripe and are not stored by AI24VIP.
• Usage data: the agents you run, inputs you submit, outputs we return, credits consumed, and timestamps. We use this to provide the Service, prevent abuse, and improve quality.
• Technical data: IP address, browser type, device identifiers, and cookies (see Section 6).

2. How we use your data

We process personal data for the following purposes and legal bases:

• Providing the Service — performance of contract (GDPR Art. 6(1)(b)).
• Processing payments and maintaining purchase records — performance of contract (Art. 6(1)(b)), together with any legal obligation that applies to the final commercial operator once selected (Art. 6(1)(c)).
• Service security, fraud prevention, and analytics — legitimate interest (Art. 6(1)(f)).
• Marketing communications — only with your explicit consent (Art. 6(1)(a)), which you can withdraw at any time.

3. Sharing with third parties

We share data only with subprocessors necessary to operate the Service. They are bound by contractual data-protection commitments:

• Vercel Inc. — hosting and analytics
• Supabase — authentication and database
• Stripe — payment processing
• Anthropic and other AI providers — processing prompts to generate agent outputs
• Resend — transactional email

Some of these providers are located outside the European Economic Area. In those cases transfers rely on Standard Contractual Clauses approved by the European Commission.

4. Retention

Account and usage data are kept while your account is active. Billing and transaction records are retained for the period required by applicable legal obligations and the legitimate operational needs of the final commercial operator. After deletion, residual data is removed from our active systems within 30 days and from backups within 90 days.

5. Your rights

Under the GDPR, you have the right to:

• access your personal data and obtain a copy of it (Art. 15)
• request correction of inaccurate data (Art. 16)
• request erasure of your data (Art. 17)
• restrict or object to processing (Art. 18 and 21)
• receive your data in a portable format (Art. 20)
• lodge a complaint with your supervisory authority (Art. 77)

To exercise any of these rights, contact us at privacy@ai24vip.com.

6. Cookies

We use cookies that are strictly necessary to operate the Service (authentication, locale preference). With your consent we also use analytics cookies to measure usage and improve the Service. You can manage your preferences in your browser at any time.

7. Children

The Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced on the Service or by email. The “Last updated” date at the top reflects the current version.

9. Contact

Questions about this Policy or our data practices? Reach us at privacy@ai24vip.com.

See also our Terms of Service.